Helpful Links


Contact Info

  • Email: info@bigandtallmart.com
  • Phone: 1-800-279-7017

Frequently Asked Questions


What happened to my past orders?

If you had an account with our previous website then you will not be able to log in and get those orders. Your login will no longer be active and you will need to set up a new account. Good news is that we can still retrieve them until 11/31 so send us an email and we can send you copies of all your past orders. We apologize for any inconvenience this may cause, but we think you will find that the features of the new website outweigh any inconvenience.

 

How do I view my orders?

After placing an order, you will receive a sequence of emails with a link to your order status page. If you have an account, you can also view your orders from your account page.

 

How do I place a return or exchange?

If you have an account, you can place a return or exchange online from an individual order on your account page. From there, you can select which items you want to return or exchange and why and we'll email you back with a confirmation on your return status. If you don't have an account, you can email us at returns@bigandtallmart.com with your return request. 

 

Is my credit card charged at checkout?

Yes, it charges automatically once you submit your order. Should you decide to cancel or delete any items from your order the proper amount will be refunded back to your card.

 

What forms of payment do you accept?

We accept Visa, MasterCard, Discover & American Express. We also accept PAYPAL, APPLE pay and AMAZON pay. When using a credit card online, your card must be registered to the billing address on the order. Failure to do so may result in the eventual cancellation of your order. We will, however, attempt to contact you regarding this matter before cancellation.

 

How will my order be shipped?

We ship 95% of all orders using the Post Office. Larger orders will ship out using UPS. You may be contacted for a street address if you entered a PO Box for a large order.

 

What if I need my order shipped to a PO Box?

Don't worry, we ship to PO Boxes all the time. We also ship to APO's and other military installations. In fact 95% of all orders ship using the Post Office. If you have a large order, however, we may contact you for a street address so we can ship UPS.

 

What do I do if I need to return an item?

Contact us via e-mail and we will give you a return authorization number. Pack up the item(s) in original condition and send back to:

Bigandtallmart, PO Box 450, Southampton PA 18966

Note: Please make sure the items in question are in exactly the same condition as you received them. They should be clean, unused and free of smoke or perfumes. Failure to follow these rules may result in a restocking fee or even no refund in which case the items will be shipped back to you at your expense. Please be sure to read our entire return policy.

 

How long can I expect to wait until my order arrives?

In most cases your order will ship within 48hrs except when an item on the order is out of stock or is a non-stock Dickies or other item. In that case your order may be delayed up to 14 working days to wait for arrival of the out of stock item. Depending on what part of the country you live you can expect your order to take 1-5 days to arrive after shipping. You will be notified via e-mail of any out of stock items and also when your order ships.

 

Does Bigandtallmart publish a catalog?

Sorry but we do not publish a printed catalog. All our available products are listed solely online. Products are always changing thus making a catalog constantly out of date.